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Saturday
Mar132010

Seen & Heard - Manners Matter

For the past few weeks, I've been thinking about manners a lot. Some of it has to do with the fact that I have two little kids who've been practicing their pleases and thank yous and you're welcomes. Some of it, however, has to do with the fact that I've noticed an increase in bad manners in my dealings with people lately -- online and in-person.

Now, I'm not saying I'm little miss manners and am perfect all the time. I'm not. And I don't expect everyone else to be perfect either. However, I think many of us have forgotten what it is to be thankful, appreciative and respectful. We've forgotten the value of relating to people as people and not just as the next person I can make a quick buck off of, or the next person who can help me out.

We forget to say please and thank you. We forget to say you're welcome. Instead, our manners have been replaced by a "me mentality."

This me mentality tells us we deserve everything good that comes our way. Whether we work hard for it or not; whether we're respectful of others or not. We deserve riches, fame and popularity. We have a right to whatever we want and we can treat people however we want because "I am me." Gotta look out for number 1, right?

These bad manners manifest themselves in all sorts of ugly ways. It's not just about so-and-so never said thank you. Manners aren't that simple. Bad manners show up when someone steals another's work, when we only talk with people when we want something, and when someone talks to us and we don't listen. 

This me mentality that is supposed to propel us forward actually holds us back -- personally and professionally.

Why? Because we all like being treated nicely, feeling appreciated and heard. We like to feel connected; we like to form genuine relationships with one another. No one likes feeling dissed or taken for granted.

And the best thing about good manners? People respond to them. It becomes infectious and snowballs in to wonderful things. Personal relationships improve, businesses grow, and the word spreads. People flock to you and all of a sudden, you've got a network of people who are friends, fans and supporters. People who say, "I know her! She's really nice and also has a shop on Etsy. Check her out sometime."

Wouldn't you like people doing that for you? (By the way, that's called word-of-mouth advertising and is probably the best form of publicity you can get!)

Don't believe me? Try it for a few days with your own family without telling them. Say please, say thank you, say you're welcome. Listen, appreciate, show gratitude. See how they respond to you.

And then, start doing it with the rest of the world. Online and off. With customers and strangers. On Twitter and Facebook and blogs. Trust me, you will reap the rewards.

Don't believe me? Read more for yourself about how good manners can be good for business:

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I personally want to say thank you to a couple of Twitter people for helping me overcome my writing hurdles on this post: @jennifersquires and @jenkiaba. I've been struggling with this for 2 weeks now, but you ladies help me 'spit' it out. It may not be the most eloquent way to say it, but it's a start.

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Reader Comments (10)

Wonderful post! I've been noticing this a lot lately, having just opened up an online shop. There is a very clear difference between genuine niceties and someone communicating with you solely because what they do has something to do with what you do. It's fine to network with people who have similar interests but it's not fine to be a bead supplier and "like" or "favourite" every single jeweller you can find. Sometimes it's hard, there is such a fine line. Thank you for posting the resources!
March 13, 2010 | Unregistered CommenterRosebud Beads
You bring up an interesting point, Rosebud Beads. Networking is definitely a necessity of business but it can only get you so far when you're not being genuine. People can usually tell the difference, as you point out with your example.

Thanks so much for taking the time to respond to the post. I really do appreciate it!
March 13, 2010 | Registered CommenterIndie Icing
I'm so glad you posted this, and if you do a followup for Twitter specifically I think that it will be invaluable to readers. Perhaps we just don't know how to navigate the world of social media yet and are unsure of what etiquette it demands. However, in my personal experience, social media (and doing business in general) has become a much more rewarding experience as I've learned that people respond to you being genuine - that means begin real about yourself and truly being interested in what others are doing and have to say as well.

Funny, even in this fast paced and modern world, the Golden Rule still applies.
March 13, 2010 | Unregistered CommenterJen Kiaba
I think you hit the nail on the head with your post on manners. What amazes me most is that something that is actually pretty simple to teach children is really hard to re-teach adults. It really is that me mentality getting in the way for some people, particularly when they have reached a point of success. It's like all of a sudden they think they no longer have to play nice with others because they don't have to.

I, too, would love to hear your thoughts on Twitter manners. It drives me nuts that you can tweet someone a question or feedback or something where it looked the person was trying to engage others but they never respond. Or they only respond to their own clique of people.
March 13, 2010 | Unregistered CommenterViolet
Thank you! I agree with Jen and Violet, the me mentality is particularly noticeable on twitter where some streams have nothing but adverts. If we're going to network, we need to keep it real.
March 14, 2010 | Unregistered Commenterheather
I am a huge advocate of manners! It seems like a lost art some days. Working in retail, I see a few people a day who will not say please, thank you, or even make polite chit-chat while we're both standing there waiting on the debit machine. It boggles my mind, but then, I just keep on with my own manners, and I do find it infectious.
March 14, 2010 | Unregistered CommenterAmanda Nicole
I can not emphasize enough the virtue of saying thank you. Gratitude is a trait of an educated heart. It also draws many wonderful things to you.

Thank you for the wonderful reminder! People sometimes forget.
March 14, 2010 | Unregistered CommenterChristy
I completely agree! It really does pay to be nice to people, sometimes a simple thank you can really make someone's day.

I've also noticed that when I travel to countries that aren't primarily english speaking, learning how to say thank you in their language can really make a huge difference.
March 15, 2010 | Unregistered CommenterJennifer Squires Ross
jessica, i absolutely adore this post. and i adore YOU for posting it. i think in a world that has forgotten about general manners, it takes a lot of guts to say, hey! i'm not going to be that person.. let's start a nice revolution! :)

i totally agree with everything you've said. i use this example all the time, but i worked at disney world for three months and one of the things they absolutely drilled into our heads was "be nice, be nice, be nice". these days, if i have a bad customer service experience, it really just leaves me completely confused. i feel like if i can be friendly and smiley and polite.. why can't everyone else?

there were those days (we all have them) where i was in a bad mood at work, but just the simple fact that i HAD to be nice made my day turn around instantly. it was a pretty amazing thing.

i'm loving the discussion that has started here, and would love to see more on twitter manners as well. i try to respond to all my @replies and DMs, simply because i know that it does hurt just a little when someone doesn't reply to me when i've taken the time to contribute something to them.
March 15, 2010 | Unregistered Commenterchristen
Thank you all for contributing to this conversation. You never know when you post something how people will respond. It's nice to hear that I'm not the only one who feels this way.

Christen: you bring up an interesting topic when you talk about Disney. You know when you go there, people are going to be super nice and say thank you and be polite. I would bet both my legs that this positivity positively impacts their bottom line -- and it should!

A nice reward for being nice to people.
March 15, 2010 | Registered CommenterIndie Icing

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